POLICY REGARDING PRIVACY OF PATIENT HEALTH INFORMATION
All patient health information is considered private and confidential, and therefore any information regarding individual patients, including staff members who may be patients, must not be disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed.
“Health information” includes medical details, family information, patient demographics, billing history and financial records. Health information must not be accessible by the public.
Any information given to unauthorised personnel will result in disciplinary action, possible dismissal and other legal consequences. Our practice complies with Federal and State legislation.
FEEDBACK AND COMPLAINTS
Our practice welcomes your feedback and suggestions. You will find a suggestion box located in our waiting room. Alternatively you can speak to a member of our staff.
If you have a complaint please feel free to discuss it with our Practice Manager or your doctor. If you feel you are not satisfied with the response from this practice, you can contact the Health
Complaints Commissioner at:
The Office of the Health Complaints Commissioner.
GPO Box 960, Hobart TAS 7001
Toll Free: 1300 766 725 Fax: 6233 8966